Quality:
- We guarantee to not only meet but exceed Illumina set standards.
- A QC report is provided upon initial sample receipt, post fragmentation, post library prep, and post capture (if applicable).
- Agilent Bravo automation system is used for library preparation and target capture to ensure consistent results and to minimize human error.
- Guaranteed Q30 scores greater than 80%.
Price:
- We provide a variety of capture options to reduce customer costs.
- As a fast growing company with rising volume, our bulk purchasing leads to financial savings that are being transferred to our clients.
- Patrons with long term agreements can save even more.
Turnaround Time:
- Guaranteed 10 day turnaround time, from the date of your initial sample QC report. Projects have been delivered in as little as 3 days. Typical TAT for sample -data is 7-10 days on MiSeq and 20-30days on HiSeq. TAT is clearly noted on the price quote issued before the begining of project.
- We provide the customer service that you deserve: emails and phone calls will always be replied to in the same business day by senior scientists.
- We build personal relationships with our patrons to ensure all issues and concerns are taken care of promptly and to assure you that your projects are our top priority.