Samples should be shipped to our facility via FedEx or other overnight carrier. DNA samples may be on blue ice packs and RNA samples should be on dry ice. Please ensure sufficient coolant is provided for the duration of shipping. Shipments are accepted Monday through Friday, except US holidays. Quote number should be noted on the shipping label.
All tubes need to be clearly labeled and match the names of the sample IDs written on the sample submission sheet. Samples will not be processed without a completed sample submission sheet. All samples submitted must be associated with a myGenomics quote number. The quality of samples that are not on ice cannot be guaranteed. An initial quality control check will be performed when your samples arrive at our facilities and you will be sent a QC report shortly thereafter
myGenomics accepts checks, wire transfers, credit cards, and purchase orders. All projects being paid by purchase order must have valid purchase order documentation sent to the myGenomics billing department as soon as possible. Results will not be released without valid purchase order documentation or receipt of payment
You will be invoiced when your samples are put onto the sequencer. If we have valid purchase order documentation or have received your payment, we will release your data as soon as it is available. Otherwise, your data will be held until payment is received.